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Martin Schnider is the person behind one of the vital luxurious lodging in Kuala Lumpur. Set amidst the expansive flowering gardens of the KLCC Park and the dramatic heights of the Petronas Twin Towers, Mandarin Oriental, Kuala Lumpur presents spectacular views from its elegantly designed rooms and beautiful suites.
Beginning out as a meals and beverage trainee at Mandarin Oriental, Singapore in 1994, Martin Schnider would ultimately work his approach up the company ladder to turn into assistant meals and beverage supervisor at Mandarin Oriental, Manila earlier than becoming a member of Mandarin Oriental, Kuala Lumpur in 2000. Schnider moved from his position as meals and beverage supervisor to resident supervisor 5 years later. Immediately, Schnider holds greater than 20 years of expertise at Mandarin Oriental lodges within the Asia-Pacific area. Overlooking elegant rooms and suites set in a tranquil environment alongside beautiful views on the coronary heart of Kuala Lumpur’s metropolis Centre, Schnider ensures that every visitor on the Mandarin Oriental, Kuala Lumpur experiences a personalised keep steeped in luxurious and hospitality. Famend for specializing in excellence in all points, Schnider has a file for sustaining very good resort service and product high quality.
LUXUO sits down with the seasoned hotelier to debate the evolution of Kuala Lumpur in recent times and the way the Mandarin Oriental, Kuala Lumpur differentiates itself from its opponents.
You left Doha to return again to Malaysia in 2023. Clue us in to your expertise in hospitality.
Hospitality stays a really aggressive business and our company proceed to evolve on the identical time when it comes to their wants and desires.
How does it really feel being again on the Mandarin Oriental, Kuala Lumpur after your first job 20 years in the past?
It feels nice to be again in Malaysia after a very long time and I’ll all the time replicate fondly on my expertise in Kuala Lumpur from March 1999 to October 2005. This resort holds a really particular place in my coronary heart.
How have you ever seen Kuala Lumpur evolve over time?
It’s virtually a totally completely different metropolis from once I was working right here again within the early 2000s. From my perspective, it has modified and matured within the sense that there are quite a lot of new buildings, lodges, individuals, and naturally, free-standing eating places.
What’s the DNA of the Mandarin Oriental, Kuala Lumpur resort and the way does it differentiate itself from different high-end lodges within the capital metropolis?
The DNA of Mandarin Oriental, Kuala Lumpur will all the time be steeped at school and high-quality service. With the rising commonplace of service throughout the business, it will be important that we preserve the way in which we do issues within the resort.
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What do company love most on the Mandarin Oriental, Kuala Lumpur?
Our company all the time admire the status and recognition that staying right here brings. We reciprocate this by making certain that each one their wants are met and that they’re saved completely satisfied no matter if they’re staying for one evening or extra. Subsequently, every little thing we do should revolve round an expertise that can’t be matched. If we’re in a position to give company this expertise, they are going to proceed to understand what we do for them.
On the fantastic eating aspect and as a meals lover your self, inform us extra about what the Mandarin Oriental, Kuala Lumpur presently has on supply.
Our resort has many issues to supply from a enterprise perspective to a leisure perspective. For enterprise wants, we’re strategically positioned within the coronary heart of Kuala Lumpur the place a number of key companies are. It is usually conveniently positioned subsequent to venues like KLCC Conference Centre, the PETRONAS Twin Towers, and lots of luxurious branded retailers. We even have the most important Membership Lounge in Kuala Lumpur. Our MO Membership Lounge is a perfect place for company who desire a enjoyable and quiet area to work. It additionally presents one assembly room in addition to a boardroom for larger teams. These areas can be utilized for personal discussions, shows and extra. On the identical time, the 270-degree view of the Kuala Lumpur skyline additionally offers a surprising backdrop for work or informal discussions. Our devoted colleagues are all the time on standby to cater to visitor wants whether or not it’s a easy cup of espresso or a meal.
For leisure, we have now many choices reminiscent of an award-winning spa at Mandarin Oriental, Kuala Lumpur, Peter Burwash Worldwide licensed tennis courts, an infinity pool overlooking KLCC Park, a well-equipped health centre and lots of high eating shops.
All these make Mandarin Oriental, Kuala Lumpur extra of an city resort versus the extra conventional enterprise resort.
Your resort’s durian pancake on the Lai Po Heen Chinese language restaurant has turn into one thing of a culinarily icon. Are these amongst your private favourites?
To be sincere, I’m not a fan of durian, however the pancakes are decadent. Nonetheless, I do get pleasure from sweets every so often.
As common supervisor, what are your plans for the resort from 2024 to 2025?
My focus is all the time on delivering legendary service and distinctive experiences. I imagine that in terms of the resort business, particularly for Mandarin Oriental, what really units us aside is our ardour for high quality service. These are the issues that company bear in mind together with wonderful services, facilities and eating choices.
To cap off this interview, indulge us in a single secret that you’ve got by no means shared concerning the Mandarin Oriental, Kuala Lumpur? Maybe a hidden location or a secret expertise?
If you ebook an MO Membership Room or Suite, you’ll have one of the vital unique MO Membership experiences within the metropolis. Advantages embrace versatile check-in and check-out instances, an airport fast-track service, precedence bookings and naturally entry to the MO Membership Lounge, the most important Membership Lounge within the metropolis.
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